Webflow email 19

This is an automated acknowledgment email from Webflow Customer Support confirming receipt of a user support request. The email is structured with a polite introduction, reassurance about handling the high volume of tickets, and helpful resources for self-service including links to the Webflow University, Community Forums, and Experts. It also encourages users to provide additional project details or videos to accelerate troubleshooting, closing with social media links and company contact information. The tone is professional, courteous, and supportive, aimed at managing user expectations while offering guidance.

Subject:

GTM

Date sent:

February 12, 2024

from

Webflow Customer Support

<!DOCTYPE html><html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"><head>  <title>Webflow Customer Support</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="color-scheme" content="light dark"> <meta name="supported-color-schemes" content="light dark"> <style type="text/css"> @font-face { font-family: "Graphik"; src: url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Regular-Web.5a0c1a002e.woff") format("woff"), url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Regular-Web.5e78809d4d.eot") format("embedded-opentype"), url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Regular-Web.9806bc37bf.woff") format("woff"); font-weight: 400; font-style: normal; } @font-face { font-family: "Graphik"; src: url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Medium-Web.abf6e1188f.woff") format("woff"), url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Medium-Web.2523d1a466.eot") format("embedded-opentype"), url("https://d3e54v103j8qbb.cloudfront.net/fonts/Graphik-Medium-Web.4327644773.woff") format("woff"); font-weight: 500; font-style: normal; } </style> <style type="text/css"> a { outline: none; color: #146ef5; text-decoration: underline; } a:hover { text-decoration: none !important; } .h-u a { text-decoration: none; } .h-u a:hover { text-decoration: underline !important; } a[x-apple-data-detectors] { color: inherit !important; text-decoration: none !important; } a[href^="tel"]:hover { text-decoration: none !important; } .active-i a:hover, .active-t td:hover { opacity: 0.8; } .active-i a, .active-t td { transition: all 0.3s ease; } a img { border: none; } b, strong { font-weight: 700; } p { margin: 0 0 16px 0; } th { padding: 0; } table td { mso-line-height-rule: exactly; } #emailBody #emailWrapper [x-apple-data-detectors] { color: inherit !important; text-decoration: inherit !important; } .l-white a { color: #fff; } .ns span, .ns a { color: inherit !important; text-decoration: none !important; border: none !important; } [style*="Graphik"] { font-family: Graphik, Arial, Helvetica, sans-serif !important; } [style*="Graphik500"] { font-weight: 500 !important; } :root { color-scheme: light dark; supported-color-schemes: light dark; } @media only screen and (max-width: 617px) { .w-100p { width: 100% !important; } .wi-100p img { width: 100% !important; height: auto !important; } .plr-16 { padding-left: 16px !important; padding-right: 16px !important; } .plr-60 { padding-left: 60px !important; padding-right: 60px !important; } .ptb-30 { padding-top: 30px !important; padding-bottom: 30px !important; } .pt-30 { padding-top: 30px !important; } .pb-15 { padding-bottom: 15px !important; } .pb-40 { padding-bottom: 40px !important; } .fs-28 { font-size: 28px !important; } .lh-34 { line-height: 34px !important; } } /*@media (prefers-color-scheme: dark) { .dm-bg-dark { background: #393939 !important; } .dm-bg-lgray { background: #181818 !important; } .dm-bg-black { background: #010101 !important; } .dm-bb-gray { border-bottom: 2px solid #010101 !important; } .dm-color-white { color: #fefefe !important; } .dm-color-white a { color: #fefefe !important; } .dm-color-gray { color: #ababab !important; } .dm-color-gray a { color: #ababab !important; } .dm-color-bluegray { color: #8a8a8a !important; } .dm-color-bluegray a { color: #8a8a8a !important; } .dm-show { display: block !important; } .dm-show img { width: 100% !important; height: auto !important; } .dm-hide { display: none !important; width: 0 !important; height: 0 !important; padding: 0 !important; font-size: 0 !important; line-height: 0 !important; } }*/ [data-ogsb] .dm-bg-dark { background: #393939 !important; } [data-ogsb] .dm-bg-lgray { background: #181818 !important; } [data-ogsb] .dm-bg-black { background: #010101 !important; } [data-ogsb] .dm-bb-gray { border-bottom: 2px solid #010101 !important; } [data-ogsb] .dm-color-white { color: #fefefe !important; } [data-ogsb] .dm-color-white a { color: #fefefe !important; } [data-ogsb] .dm-color-gray { color: #ababab !important; } [data-ogsb] .dm-color-gray a { color: #ababab !important; } [data-ogsb] .dm-color-bluegray { color: #8a8a8a !important; } [data-ogsb] .dm-color-bluegray a { color: #8a8a8a !important; } [data-ogsb] .dm-show { display: block !important; } [data-ogsb] .dm-show img { width: 100% !important; height: auto !important; } [data-ogsb] .dm-hide { display: none !important; width: 0 !important; height: 0 !important; padding: 0 !important; font-size: 0 !important; line-height: 0 !important; } </style> </head> <body class="dm-bg-black" id="emailBody" style="background: #f0f0f0; margin: 0; padding: 0; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%"> <table class="dm-bg-black" id="emailWrapper" width="100%" style="background: #f0f0f0; min-width: 320px" cellspacing="0" cellpadding="0">  <tbody><tr> <td style="display: none; font-size: 0; line-height: 0"> ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ ⁣ </td> </tr> <tr> <td> <table class="w-100p" width="600" align="center" style="max-width: 600px; margin: 0 auto" cellpadding="0" cellspacing="0">  <tbody><tr> <td style="background: #f0f0f0 url(https://dhygzobemt712.cloudfront.net/Email/Frame/bg-01.jpg) repeat-x center top">  <table width="100%" cellpadding="0" cellspacing="0"> <tbody><tr> <td height="90" align="center"> <a target="_blank" style="text-decoration: none" href="https://webflow.com/?utm_source=iterable&utm_medium=email"> <img src="https://dhygzobemt712.cloudfront.net/Email/Logo/logo-webflow.png" width="145" style="width: 145px; font: bold 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="Webflow"> </a> </td> </tr> </tbody></table>  </td> </tr>  <tr> <td class="plr-16"> <table width="100%" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="dm-bg-lgray dm-bb-gray pt-30 pb-40" style="background: #fff; padding: 40px; border-bottom: 2px solid #f0f0f0; border-radius: 6px 6px 6px 6px; overflow: hidden"> <table width="480" align="left" style="max-width: 480px; width: 100% !important; margin: 0 auto" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="dm-color-white" align="left" style="font: 16px/27px Helvetica, Arial, sans-serif; color: #000; letter-spacing: 0.2px"> <p dir="ltr">Hello!</p><p dir="ltr">Thank you for reaching out to Webflow Customer Support, and we have received your request:</p><p dir="ltr"><b>Webflow 534553: GTM</b></p><p dir="ltr">We are currently experiencing a higher than usual volume of requests, and we're eager to help you. Please avoid sending in a duplicate ticket - we have received your request, and will answer it as soon as possible!</p><p dir="ltr">In the meantime you may also find answers to common questions:<br></p><ul><li><a href="https://university.webflow.com/">at Webflow University</a></li><li><a href="https://forum.webflow.com/">on our Community Forums</a></li><li><a href="https://experts.webflow.com/">or by hiring a Webflow Expert</a></li></ul><p dir="ltr">If you can, please include any additional invoices, receipts, your <a href="https://university.webflow.com/lesson/share-your-project-and-invite-collaborators">read-only link to your website</a>, or details about your Webflow project so we can troubleshoot issues and resolve them faster for you. For the fastest possible resolution, you can use a tool like Zight or Loom to provide us with a short video about what you're seeing. If you've sent these already, that's perfect - a team member will be reaching out to you soon!</p><p dir="ltr">Sincerely,<br>The Webflow Customer Support Team</p> </td> </tr> </tbody></table> </td> </tr> </tbody></table> </td> </tr>  <tr> <td style="padding: 30px 20px"> <table width="100%" cellpadding="0" cellspacing="0"> <tbody><tr> <td style="padding: 0 0 26px"> <table align="center" style="margin: 0 auto" cellpadding="0" cellspacing="0"> <tbody><tr> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://www.linkedin.com/company/webflow-inc-/"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-linkedin.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="linkedin"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://twitter.com/webflow"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-x.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="x"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://www.facebook.com/webflow/"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-facebook.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="facebook"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://www.instagram.com/webflow/"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-instagram.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="instagram"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://www.youtube.com/webflow"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-youtube.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="youtube"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://dribbble.com/webflow"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-dribbble.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="dribbble"> </a> </td> <td width="9"></td> <td class="active-i" align="center"> <a target="_blank" style="text-decoration: none" href="https://www.tiktok.com/@webflow"> <img src="https://dhygzobemt712.cloudfront.net/Email/Icons/ico-tiktok.png" width="32" style="width: 32px; font: 700 16px/20px Arial, Helvetica, sans-serif; color: #000; vertical-align: top" alt="tiktok"> </a> </td> </tr> </tbody></table> </td> </tr> <tr> <td class="dm-color-bluegray ns plr-60" align="center" style="padding: 0 0 5px; font: 14px/25px Helvetica, Arial, sans-serif; color: #757575; letter-spacing: -0.1px">Webflow Inc. 398 11th Street, 2nd floor, San Francisco, CA 94103</td> </tr> <tr> <td class="dm-color-bluegray ns plr-60" align="center" style="padding: 0 0 5px; font: 14px/25px Helvetica, Arial, sans-serif; color: #757575; letter-spacing: -0.1px"><a href="https://support.webflow.com/resources/customer-support-policy" target="_blank">Support Policy</a></td> </tr> </tbody></table> </td> </tr> </tbody></table> </td> </tr> </tbody></table> <span style="color:#FFFFFF" aria-hidden="true">[PG9Z6W-NRE9N]</span> </body></html>