Semrush email 49

This email is a re-engagement survey request from Semrush aimed at former customers to gather feedback on their experience and improve the product. It is structured with a personal appeal from a senior executive, a clear call to action to complete a short survey, and an incentive of a chance to win gift cards. The tone is respectful, appreciative, and customer-centric, emphasizing the value of the recipient's opinion.

Subject:

Help shape the future of Semrush

Date sent:

March 31, 2025

from

Veronique at Semrush

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type="text/css">div#emailPreHeader{ display: none !important; }</style><div id="emailPreHeader" style="mso-hide:all; visibility:hidden; opacity:0; color:transparent; mso-line-height-rule:exactly; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none !important;">Take our 3-minute survey and earn a chance to win</div>  <div style="font-size: 0px; line-height: 0px; color: transparent;"> </div> <div style="font-size: 0px; line-height: 0px; color: transparent;">  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ </div> <table id="bodyTable" border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td align="center" style="background-color: #F6F7F8;" bgcolor="#F6F7F8">  <table id="container" class="mktoContainer" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width:680px;"> <tr class="mktoModule" id="container-start-endad25cd33-9192-46be-a9d5-3d1a260e0e92"> <td bgcolor="#FFFFFF" class="start-border-radius"> <table cellpadding="0" cellspacing="0" width="100%" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;max-width:680px;"> <tbody> <tr> <td height="32" class="mob-spacer-24" style="line-height: 32px"> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="header245900fd-2a4a-4d67-963b-bf8c75d34be2"> <td bgcolor="#FFFFFF" align="center" class="mob-paddings" style="padding:0 32px;Margin:0"> <table class="mob-wrapper" cellpadding="0" cellspacing="0" width="100%" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;max-width:600px;background-color:#FFFFFF;"> <tbody> <tr> <td align="left" style="padding:0;Margin:0"> <div class="mktoImg" id="header-logob5817cb3-f7e3-4cf8-8233-9845eb6f579c" mktolockimgsize="true" mktolockimgstyle="false"> <a href="#" target="_blank"><img src="https://lp.semrush.com/rs/519-IIY-869/images/Logo_Semrush_White_Background.png" class="logo-image" width="170" style="" /></a> </div> </td> <td align="right" style="display:none !important;mso-hide:all;overflow:hidden;height:0px !important;padding:0;Margin:0"> <a class="mktoText mob-text-regular" target="_blank" href="#?utm_source=marketo&utm_medium=email&utm_campaign=engage_brand_ChurnedUserSurvey_mass_en_310325_free_research&utm_content=research" style="font-family:Helvetica,Arial,sans-serif;-webkit-text-size-adjust:none;-ms-text-size-adjust:none;mso-line-height-rule:exactly;text-decoration:underline;color:#0082E5;font-size:16px;line-height:24px;" id="header-link-text04457e8d-6170-469c-8ac9-a383046f4c84"></a> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="text0410a40a-47d4-4cf7-908f-5d0dd046eb93"> <td class="mob-paddings" style="background-color:#FFFFFF;padding:0 40px;Margin:0;"> <table width="100%" cellpadding="0" cellspacing="0" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;background:#FFFFFF;" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-24" style="line-height:32px;" height="32"> </td> </tr> <tr> <td align="left" class="False" style="Margin:0"> <div class="body-text mktoText" id="text-text044bb635-1368-49e6-9011-ef3b48871f89" style="color:#171A22;font-family:Helvetica,Arial,sans-serif;text-align:left;"> <span style="color: #2f1656;"><span style="color: #171a22;">Hi there,</span><br /></span> </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="text9b141e55-3300-4e8d-9945-eb18f0a721c4"> <td class="mob-paddings" style="background-color:#FFFFFF;padding:0 40px;Margin:0;"> <table width="100%" cellpadding="0" cellspacing="0" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;background:#FFFFFF;" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-12" style="line-height:12px;" height="12"> </td> </tr> <tr> <td align="left" class="False" style="Margin:0"> <div class="body-text mktoText" id="text-text38ba3bd4-ee28-4c3b-9ad9-152ec29911ce" style="color:#171A22;font-family:Helvetica,Arial,sans-serif;text-align:left;"> I’m reaching out personally because your voice matters deeply to us. </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="text6e2ee6c2-b0ab-42d9-93b3-db3f738d1594"> <td class="mob-paddings" style="background-color:#FFFFFF;padding:0 40px;Margin:0;"> <table width="100%" cellpadding="0" cellspacing="0" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;background:#FFFFFF;" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-12" style="line-height:12px;" height="12"> </td> </tr> <tr> <td align="left" class="False" style="Margin:0"> <div class="body-text mktoText" id="text-text84cf47bb-a7c3-4369-9702-7391152ffb24" style="color:#171A22;font-family:Helvetica,Arial,sans-serif;text-align:left;"> As Chief Customer & Data Officer at Semrush, I’m committed to making sure that what we build truly empowers marketers like you to achieve meaningful results. While you’re no longer an active customer, we know many who leave still believe in our product, and that’s exactly why your perspective is so valuable. </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="text2b454fa1-ebcc-4516-bb90-e1c2d5d7640d"> <td class="mob-paddings" style="background-color:#FFFFFF;padding:0 40px;Margin:0;"> <table width="100%" cellpadding="0" cellspacing="0" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;background:#FFFFFF;" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-12" style="line-height:12px;" height="12"> </td> </tr> <tr> <td align="left" class="False" style="Margin:0"> <div class="body-text mktoText" id="text-text53a2fc45-9fe9-4718-903d-a820cd26d016" style="color:#171A22;font-family:Helvetica,Arial,sans-serif;text-align:left;"> We’re working on improving how we best support you and would love your honest feedback to guide us. It’ll only take 3 minutes, and as a small thank you, you’ll earn the chance to win one of 100 US$25 gift cards (just complete the survey by April 8th 2025 11:59pm EDT to be entered, <span style="color: #0082e5;"><a href= "https://engage.semrush.com/NTE5LUlJWS04NjkAAAGZixFAmaJ2sHOhvNAcnVpDRUv7xlTlA7jwXTY4lJLf0NlJe4alDW6__M6KX2za4H-p1MytS34=" target="_blank" style="color: #0082e5;" >see sweepstake details</a></span>). </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="buttond6faa497-e8ac-4c72-b7bf-b1172762edaa"> <td class="mob-paddings" style="background-color:#FFFFFF; padding:0 40px;"> <table width="100%" cellpadding="0" cellspacing="0" bgcolor="#FFFFFF" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:separate;border-spacing:0px;background:#FFFFFF;"> <tbody style="background: #FFFFFF;"> <tr> <td class="mob-spacer-24" style="line-height:32px;" height="32"> </td> </tr> <tr> <td align="center" class="False" style="-webkit-border-radius:6px;-moz-border-radius:6px;border-radius:6px;Margin:0;padding:0;"> <div class="mob-wrapper" style="margin: 0; text-align: center;">  <a href= "https://engage.semrush.com/dc/SReP355KaMWVedgfYHY1qNXEUBTvtq1_WNRq-gGlmYx5V8-OvDk5XeZv3bL8VP086JsF-fZw4uYdrqq9-OOiPTAhq9e9NbV0sCJF1AvQHBMBENaKZBOQQEFrZI2wzEJJL3GpZozTms0QdrWf7YxchNzwNOQGZBvWk8bHM5W9WwXuYbrulWMOUO4fLfggAqRTTI3XMVq_2k7Fjktrs2vZfkq3LdGD1vAlQqhNfPBTwVbKo_VSzngnIvfgYA-r2ge2Yq0o6hL7vwA9C4pFKc_aPRCv4j2bHCh-kyPrS8BuGnfidzvM1eXUX0TWQi6OuH9J/NTE5LUlJWS04NjkAAAGZixFAmS8NfQRmzB7zWxMDxMkLuMLw4y5iLqJ-6oaQXbXYq4iJgCRxRh6YyTVRxK5G-5BJJrQ=" background="https://lp.semrush.com/rs/519-IIY-869/images/filler-orange.png" class="mob-wrapper" target="_blank" style="background-color:#FF642D;border-radius:6px;color:#ffffff;display:inline-block;font-family:helvetica,arial,sans-serif;font-size:16px;font-weight:normal;line-height:50px;text-align:center;text-decoration:none;width:278px;-webkit-text-size-adjust:none;mso-hide:all;" >Take the Quick Survey</a> </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="texte8445610-113d-431d-8487-3fb0cf4aa3b6"> <td class="mob-paddings" style="background-color:#FFFFFF;padding:0 40px;Margin:0;"> <table width="100%" cellpadding="0" cellspacing="0" style="mso-table-lspace:0pt;mso-table-rspace:0pt;border-collapse:collapse;border-spacing:0px;background:#FFFFFF;" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-24" style="line-height:32px;" height="32"> </td> </tr> <tr> <td align="left" class="False" style="Margin:0"> <div class="body-text mktoText" id="text-text89a9d7a9-c680-4ced-856c-c8edde8ccc1a" style="color:#171A22;font-family:Helvetica,Arial,sans-serif;text-align:left;"> Thanks in advance, your input will genuinely help us build something better for marketers everywhere. </div> </td> </tr> </tbody> </table> </td> </tr> <tr class="mktoModule" id="author-modulee1a93485-ee1e-456e-8324-199f1b77e883"> <td align="left" class="mob-paddings" style="padding: 0 40px;" bgcolor="#FFFFFF">  <table width="100%" align="left" bgcolor="#FFFFFF"> <tbody> <tr> <td class="mob-spacer-40" style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:48px;" height="48" bgcolor="#FFFFFF">   </td> </tr> <tr valign="middle"> <td class="image-d64-m56" width="68" height="auto" style="padding: 0px !important;max-width: 100px !important;"> <div class="mktoImg image-d64-m56" height="auto" width="68" style="max-width: 100px !important;" id="author-module-image2fa46498-c6f0-4fce-8d74-097644cc51d7" mktolockimgsize="true" mktolockimgstyle="false"> <a href="#" target="_blank"><img class="image-d64-m56" width="68" src="https://lp.semrush.com/rs/519-IIY-869/images/Veronique Montreuil.png" height="auto" border="0" style="margin:0; padding:0; border:none; display:block; max-width:100px !important;" /> </a> </div> </td> <td valign="middle" class="mob-width-16" width="20" style="padding: 0px !important;"> </td> <td> <table cellpadding="0" cellspacing="0" border="0" align="left"> <tbody> <tr style="display: block;"> <td align="left" valign="top"> <div class="body-text mktoText" id="author-module-text-170b7d91e-8bd5-4f2b-8840-fa56a4f73572" style="color: #171A22; font-family: Helvetica, Arial, sans-serif; text-align: left;" align="left"> <div> <strong>Veronique Montreuil</strong> </div> <div> Chief Customer & Data Officer <br /> </div> </div> </td> </tr> <tr style="display: block;"> <td height="0" style="font-size: 0px; line-height: 0px;">   </td> </tr> <tr style="display: none !important;mso-hide:all;overflow:hidden;height:0px !important;"> <td align="left" valign="top"> <div class="body-text mktoText" id="author-module-text-25bce8310-fd64-4e98-8dab-495136387522" style="color: #171A22; font-family: Helvetica, Arial, sans-serif; text-align: left;" align="left"> Senior Marketing Manager Bei Semrush Deutschland </div> </td> </tr> <tr style="display: none !important;mso-hide:all;overflow:hidden;height:0px !important;"> <td height="0" style="font-size: 0px; line-height: 0px;">   </td> </tr> <tr style="display: none !important;mso-hide:all;overflow:hidden;height:0px !important;"> <td align="left" valign="top" style="padding: 0px"> <p class="mktoText mob-text-regular" id="author-module-emaila37d15f6-7eea-4a42-9b55-8c9ed5476a41" style="font-family: Helvetica, Arial, sans-serif; font-size:16px; line-height:24px; color:#171A22; margin: 0; padding:0; text-align: left;"><a href="#?utm_source=marketo&utm_medium=email&utm_campaign=engage_brand_ChurnedUserSurvey_mass_en_310325_free_research&utm_content=research" target="_blank" style="color: #0082E5; text-decoration: underline;"> mail@semrush.com </a></p> </td> </tr> <tr style="display: none !important;mso-hide:all;overflow:hidden;height:0px !important;"> <td align="left" valign="top" style="display: none !important;mso-hide:all;overflow:hidden;height:0px !important; 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