Adobe email 08

This email from Adobe addresses a billing issue with the recipient's PayPal account, specifically for an Adobe Illustrator subscription. It explains potential reasons for the payment failure, such as expired card or insufficient funds, and provides clear calls to action including links to update payment details, manage the subscription, and get help through customer support or forums. The tone is professional and supportive, aiming to resolve the problem quickly while reassuring the customer with multiple help options.

Subject:

Your payment failed

Date sent:

December 18, 2024

from

Adobe

<html xmlns="https://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <link rel="icon" href="https://www.adobe.com/favicon.ico" type="image/x-icon"> <link rel="shortcut icon" href="https://www.adobe.com/favicon.ico" type="image/x-icon"> <meta name="x-apple-disable-message-reformatting"> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width,initial-scale=1.0"> <meta name="format-detection" content="telephone=no"> <meta name="format-detection" content="date=no"> <meta name="format-detection" content="address=no"> <meta name="format-detection" content="email=no"> <title>Adobe</title>  <style type="text/css"> @import url("https://use.typekit.net/onr8tbr.css"); @media (prefers-color-scheme: dark) {} .ReadMsgBody { width: 100%; } .ExternalClass { width: 100%; } table { border-collapse: collapse; margin: 0 auto; } a, a:visited { color: #1473E6; text-decoration: none; } .legal a { color: #959595; text-decoration: underline; } /* iOS BLUE LINKS */ a[x-apple-data-detectors] { color: inherit !important; text-decoration: none !important; font-size: inherit !important; font-family: inherit !important; font-weight: inherit !important; line-height: inherit !important; } .mobile { border-spacing: 0; display: none !important; height: 0; max-height: 0; mso-hide: all; overflow: hidden; visibility: hidden; width: 0; } @media only screen and (max-width:480px) { u~div { min-width: 100vw; } div>u~div { min-width: 100%; } .web { display: none !important; } .mobile { display: block !important; width: auto !important; overflow: visible !important; height: auto !important; max-height: inherit !important; font-size: 18px !important; line-height: 26px !important; visibility: visible !important; } .email-width { width: 84% !important; } .full-width { width: 100% !important; } .mobile-image { height: auto !important; width: 100% !important; } .social { float: left !important; padding-top: 66px !important; text-align: left !important; } } </style> </head> <body bgcolor="#E4E4E4" style="background-color:#E4E4E4; margin:0; padding:0;-webkit-font-smoothing:antialiased;width:100% !important;-webkit-text-size-adjust:none;" topmargin="0"> <div style="font-size:1px; color:#E4E4E4; display:none; overflow:hidden; visibility:hidden;">Jonathan Bernard there’s a problem with your PayPal account.  &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj;  &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj;  &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj;  &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj;  </div> <table width="100%" bgcolor="#E4E4E4" style="background-color:#E4E4E4;" border="0" cellpadding="0" cellspacing="0" role="presentation"> <tr> <td> <table class="full-width" align="center" width="600" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:600px;"> <tr> <td bgcolor="#ffffff" style="border-top:4px solid #EB1000; background-color:#ffffff; padding-bottom:60px;">  <table class="email-width" align="center" width="500" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:500px;"> <tr> <td style="color:#EB1000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; padding-top:50px; padding-bottom:66px;"> <img alt="Adobe" src="https://landing.adobe.com/dam/global/images/adobe-logo.420x110.png" width="108" height="auto" border="0" hspace="0" vspace="0" style="color:#EB1000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; display:block; vertical-align:top;" /> </td> </tr> <tr> <td style="color:#000000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:22px; line-height:28px;"> <strong>Jonathan Bernard, there’s a billing issue on your account.</strong> </td> </tr> <tr> <td style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px; padding-top:20px;"> We discovered a billing issue on 18.12.2024. Please review and update your payment details in Adobe Account Management. <br /> <br /> Below are the top reasons that cause such billing issues: </td> </tr> <tr> <td style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px; padding-top:20px;"> <table align="left" width="auto" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:left;"> <tr> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:26px; line-height:26px;"> • </td> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px;"> Expired card: Please check your card expiration date in case it has expired.</td> </tr> <tr> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:26px; line-height:26px;"> • </td> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px;"> Insufficient funds: Please check there's no issue with the credit limit on your card.</td> </tr> <tr> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:26px; line-height:26px;"> • </td> <td valign="top" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px;"> Bank declined: Your bank may have declined our attempt to collect payment. We'd suggest you getting in touch with your bank to verify.</td> </tr> </table> </td> </tr> <tr> <td style="color:#1473E6; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:16px; line-height:20px; padding-top:40px; padding-bottom:40px;">  <a class="button" href="https://to.adobe.com/MGROe6zYW115r5Yeqdm2Fv" target="_blank" style="background-color:#1473E6;border-radius:20px;color:#ffffff;display:inline-block;font-size:16px;line-height:40px;text-align:center;text-decoration:none;width:240px;-webkit-text-size-adjust:none;"><strong>Update your payment</strong></a>  </td> </tr> </table>  </td> </tr> <tr> <td bgcolor="#FBFBFB" style="background-color:#FBFBFB; padding-top:60px; padding-bottom:60px;">  <table class="email-width" align="center" width="500" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:500px;"> <tr> <td style="color:#000000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:22px; line-height:26px;"> <strong>Your subscription</strong> </td> </tr> <tr> <td style="color:#8E8E8E; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:18px; padding-top:20px;"> <table align="left" width="auto" border="0" cellpadding="0" cellspacing="0" role="presentation" style="float:left;"> <tr> <td width="20" valign="middle" style="color:#F43B3B; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:18px; padding-top:2px; width:20px;"> <img alt="" src="https://landing.adobe.com/dam/2017/images/ctir-1748e.en.ecc-billing-emails.44x42.png" width="14" height="auto" border="0" hspace="0" vspace="0" style="color:#F43B3B; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:18px; display:block; vertical-align:top;"> </td> <td valign="top" style="color:#F43B3B; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:18px;"> <strong>There’s an issue with your payment details for:</strong> </td> </tr> </table> </td> </tr> <tr> <td style="color:#747474; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px; padding-top:40px; padding-bottom:6px;">  <table class="full-width" align="center" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td style="border-bottom:1px solid #CECECE; color:#707070; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; padding-bottom:8px;"> PLAN</td> <td width="10" style="width:10px; border-bottom:1px solid #CECECE; padding-bottom:8px;"> </td> <td align="right" style="border-bottom:1px solid #CECECE; color:#707070; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; padding-bottom:8px; text-align:right;"> PRICE</td> </tr> <tr> <td valign="top" style="color:#505050; font-family:adobe-clean, Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; padding-top:12px; padding-bottom:6px;"> <strong>Illustrator</strong> <br /> Annual Plan, Paid Monthly </td> <td width="10" style="width:10px;"> </td> <td align="right" valign="top" style="color:#505050; font-family:adobe-clean, Arial, Helvetica, sans-serif; font-size:14px; line-height:20px; padding-top:12px; padding-bottom:6px; text-align:right; white-space:nowrap;" nowrap="TRUE"> £18.32/mo </td> </tr> </table>  </td> </tr> <tr> <td align="right" style="border-top:1px solid #CECECE; color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:20px; padding-top:16px; text-align:right; white-space:nowrap;" nowrap="TRUE">Subtotal: £18.32/mo </td> </tr> <tr> <td align="right" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:14px; line-height:20px; padding-top:16px; text-align:right; white-space:nowrap;" nowrap="TRUE">Tax/VAT: £0.00/mo </td> </tr> <tr> <td align="right" style="color:#505050; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:18px; line-height:26px; padding-top:16px; padding-bottom:40px; text-align:right; white-space:nowrap;" nowrap="TRUE"><strong>DUE: £18.32/mo</strong> </td> </tr> </table>   </td> </tr> <tr> <td bgcolor="#F5F5F5" style="background-color:#F5F5F5;">  <table class="email-width" align="center" width="500" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:500px;"> <tr> <td style="color:#EB1000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; padding-top:40px;"> <img alt="Adobe" src="https://landing.adobe.com/dam/global/images/adobe-logo.classic.160x222.png" width="30" height="auto" border="0" hspace="0" vspace="0" style="color:#EB1000; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; display:block; vertical-align:top;" /> </td> </tr> <tr> <td style="color:#959595; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:12px; line-height:18px; padding-top:60px;"> <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL2FjY291bnRzLmFkb2JlLmNvbS9wbGFucy8yNDRFODAwMjRBQUVDRDY0QTdGQS9lZGl0LXBheW1lbnQ_cHVzZXI9am9uYXRoYW5AZGlnaXN0b3Jtcy5jb20mbGFuZz1lbiIsImxhYmVsIjoiOCIsInRlbXBsYXRlQUJWZXJzaW9uIjoiQSIsImxvY2FsZSI6ImVuX1VTIn0.bE9cu5-IDH3d-ojB1oq3OUazXUzWosPvqvWcGS4fInKaMi9trZ8iE7mfoFlf2eoDH3gJS15yLU71f2E-2bv3xA" target="_blank" style="color:#505050; font-size:14px; font-weight:bold; text-decoration:none;">Manage your account</a> <br /> Visit Adobe Account Management to verify or edit any changes to your plans and products, security and privacy settings, or any Adobe communications. <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL2FjY291bnRzLmFkb2JlLmNvbS9wbGFucy8yNDRFODAwMjRBQUVDRDY0QTdGQS9lZGl0LXBheW1lbnQ_cHVzZXI9am9uYXRoYW5AZGlnaXN0b3Jtcy5jb20mbGFuZz1lbiIsImxhYmVsIjoiOSIsInRlbXBsYXRlQUJWZXJzaW9uIjoiQSIsImxvY2FsZSI6ImVuX1VTIn0._9uC5xNrtB-5Oqal2-r6g4RlTUKHIpZ5JALchxinyAl7PNUDuNqjGP-V_KoXArnkFH6IuFi_GsfJmU_WjdVr8A" target="_blank" style="color:#959595; text-decoration:underline; white-space:nowrap;">Learn more.</a> <br /> <br /> <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL3d3dy5hZG9iZS5jb20vZ28vZm9ydW1zIiwibGFiZWwiOiIxMCIsInRlbXBsYXRlQUJWZXJzaW9uIjoiQSIsImxvY2FsZSI6ImVuX1VTIn0.-3Z3h3tC4rKeTzL5dN2BHI_Iqi9EA69Fv4ovn1jT2HpvpMmmfL4mnh8DXg84_ZXBBpR-eF44V20dK4hfc_O8CQ" target="_blank" style="color:#505050; font-size:14px; font-weight:bold; text-decoration:none;">Get answers to your questions</a> <br /> Check out Adobe Forums to meet the experts behind the answers, learn about our products, get inspiration, or pick up new tips and tricks. <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL3d3dy5hZG9iZS5jb20vZ28vZm9ydW1zIiwibGFiZWwiOiIxMSIsInRlbXBsYXRlQUJWZXJzaW9uIjoiQSIsImxvY2FsZSI6ImVuX1VTIn0.ra3MCXM0mtzM7AjE1MFeD06CJq7vKCRCUiCOFnstx-ETagndwW6XTJcpxvGxPvuX9Vr5MwoyYuHeJ2Nb4gbXRA" target="_blank" style="color:#959595; text-decoration:underline; white-space:nowrap;">Learn more.</a> <br /> <br /> <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL3d3dy5hZG9iZS5jb20vZ28vc3VwcG9ydCIsImxhYmVsIjoiMTIiLCJ0ZW1wbGF0ZUFCVmVyc2lvbiI6IkEiLCJsb2NhbGUiOiJlbl9VUyJ9.1uFyQAAzqDrOnteXgNEcmpCMBuE8YicT-htf0pczB7hOSL24eKY6CUKF0Ebp8S2RSCbI1ym3Gb9oEFQLSOQWAA" target="_blank" style="color:#505050; font-size:14px; font-weight:bold; text-decoration:none;">Need help?</a> <br /> Don’t hesitate to call Customer Support if you need assistance. Available 24 hours a day, 7 days a week. <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL3d3dy5hZG9iZS5jb20vZ28vc3VwcG9ydCIsImxhYmVsIjoiMTMiLCJ0ZW1wbGF0ZUFCVmVyc2lvbiI6IkEiLCJsb2NhbGUiOiJlbl9VUyJ9.y2G56ejYcl2c6RBar2mjoaqc-XKLgJyBKKRO-3b26keQEtWj3fZg7HSFmgu5Ey8m5XW2Ww3qzhov46h9Xg8utQ" target="_blank" style="color:#959595; text-decoration:underline; white-space:nowrap;">Learn more.</a> </td> </tr> <tr> <td class="legal" style="color:#959595; font-family:adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size:11px; line-height:18px; padding-top:50px; padding-bottom:100px;"> Adobe, the Adobe logo, Creative Cloud, the Creative Cloud logo, and Document Cloud are either registered trademarks or trademarks of Adobe in the United States and/or other countries. <br /> <br /> This is not a comprehensive list of Adobe trademarks. For a full list, refer to the <a href="https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsImxpbmsiOiJodHRwczovL3d3dy5hZG9iZS5jb20vZ28vdHJhZGVtYXJrcyIsImxhYmVsIjoiMTQiLCJ0ZW1wbGF0ZUFCVmVyc2lvbiI6IkEiLCJsb2NhbGUiOiJlbl9VUyJ9.D4fAtgxDtqEJN6EqaYNtjbafUMS4I-9N1I2nin36X7d_V65Yoe-O39pfFzqhdNhmF4RkLHgsPnqY5TItGGV4ag" target="_blank" style="color:#959595;">Adobe Trademark Guidelines</a>. All other trademarks are the property of their respective owners. <br /> <br /> Registered Office: Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland. Registered number: 344992 </td> </tr> </table>  </td> </tr> </table> </td> </tr> </table> <img src="https://postoffice.adobe.com/po-server/link/open?source=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjY19jY21fc3RvY2tfc3VzcGVuZF9yZWplY3QiLCJlbWFpbEFkZHJlc3MiOiJqb25hdGhhbkBkaWdpc3Rvcm1zLmNvbSIsInJlcXVlc3RJZCI6IjQyYTZhNWQzLTE3YzEtNDQyMS04YWNkLWJkMTNiZjlhZjkyNCIsInRlbXBsYXRlQUJWZXJzaW9uIjoiQSIsImxvY2FsZSI6ImVuX1VTIn0.ZGy_LrGY75c48CCWlYDGZzL4XkQpdgl5HS6rxV6znEkuRRY3UtfV8NblV3Zx0LeVEcKTIVMXlr53dprgBc9HZA" height="1" width="1" />  </body> </html>